Our services are tailored to an individual’s needs. It’s how we can most effectively encourage and empower individuals while providing all the support they need. Every individual’s journey is underpinned by a comprehensive Support and Goal plan that they play an active role in defining. We provide three levels of support for people with mild-moderate or severe learning disabilities, autism or both.Each individual benefits from a nominated key support worker to further strengthen an important one-to-one relationship. We also develop a detailed ‘All about Me’ profile with families and external professionals, alongside a ‘Hospital Passport.
Enabling individuals to take control of their lives, build strong relationships and receive appropriate continuing care is essential from our perspective. It’s why on admission every individual receives a Service User Guide that includes the names of key staff, their allocated key worker and information about the wider community.
And taking an active role in their own lives even extends to contracted employment opportunities with Magic Life if a return to work is part of their plan and will contribute to a successful outcome. It’s part of our ethos of developing relationships between individuals, their families and those who support them.
To ensure high standards of care, every service user provides feedback to inform our Annual Quality Assurance audit. It helps us understand what we’re doing well and what can be improved. If action is needed, we’ll take it and feedback the outcome to relevant people. If we’re doing something well, we can celebrate good practice!
As well as being visited for two days every six weeks by an external auditor, we also carry out monthly audits of:
Medication
Support and Goal plans
Risk Assessments
Health & Safety
uniare complex Supported Living UK is regulated by the Care quality Commission (CQC).
The wider Senior Management team includes Counsellors/CPN, Psychotherapist, Physiotherapist and OTs.
Individual projects are managed by a Project Manager, Senior Support Workers and Support Workers.
Every member of staff:
Has undergone a rigorous interview process
Completed a robust induction programme
Has enhanced DBS clearance
Is trained to a high standard
Receives ongoing training and support
Has or is working towards the Care Certificate
Undergoes three-monthly supervisions and Annual Appraisals
We know how critical staffing levels are. It’s why we ensure that every one of our projects has the right amount of staff with the right skills.
Every individual has a dedicated key worker able to provide the one-to-one support they need. They will work closely with the individual to develop stimulating activities and opportunities, as well as helping to complete monthly support and goal planning.
Has undergone a rigorous interview process
Completed a robust induction programme
Has enhanced DBS clearance
Is trained to a high standard
Receives ongoing training and support Has or is working towards the Care Certificate
Undergoes three-monthly supervisions and Annual Appraisals
Fill out our care assessment form
Please complete our short assessment form and one of our specialist team on live-in care will be in touch shortly.
Get the full picture of our complex care and autism support services, including how our nurse-led teams work.
Two offices serving clients across London, Surrey, Sussex and the wider UK.
128 Whitehorse Road, Croydon, CR0 2LA
Basepoint, Little High Street,
Shoreham-by-Sea, BN43 5EG
